HookWise

Privacy Policy

This policy explains what data HookWise collects, why, and what we never see. HookWise is operated by Manufactur Digital Hub (manufacturdigitalhub.com). Our principle: your videos and content are processed on your own computer, not on our servers.

Last updated: October 28, 2026

1. Data we collect

We only keep the data needed for your account, license and payments:

  • Account: name, email, business name, country, language and a password hash (your password is never stored as plain text).
  • Google sign-in: if you sign in with Google, we receive your name, email address, email verification status and Google account ID.
  • Devices and license: device name, operating system and version, app version, a device fingerprint that is a hash of the machine ID (not the ID itself), IP address, approximate country from the IP and last-seen time.
  • Payments: invoices, plan, amount, currency, payment status, and for bank transfers the sender name, bank and a photo of the proof. Card details are processed by Polar and never reach us.
  • Feedback: messages you send from the app, and log files only if you turn on error reports in the settings.

2. What we never receive

Your videos, audio, transcripts, projects and exports are processed and stored on your computer. They are not uploaded to our servers. Your Gemini API key and Google Drive tokens are kept in your operating system’s secure storage on your computer and are not sent to our servers.

3. AI with Google Gemini

AI features use your own Gemini API key. When you run an AI feature, the app sends the data it needs (for example transcript text, a prompt or frames from a video) directly from your computer to the Google Gemini API. These requests do not pass through our servers and we cannot see their content. Google’s processing is governed by Google’s terms and privacy policy for the Gemini API.

4. Google Drive

The Google Drive integration is optional and runs in the desktop app. If you connect Google Drive, the app only asks for the drive.file permission (files created or opened by HookWise), to:

  • Import: you pick videos in Google Picker, a Google window opened on hookwise.app. HookWise can only open the files you pick and download them to your computer; it cannot see the rest of your Drive. The access token for the Picker stays in your browser and is not sent to our servers.
  • Export and back up: to upload your exports and project backups to your Drive.

Google Drive data moves directly between your computer and Google. We do not store, read or share your Drive files on our servers, do not use them for advertising and do not use them to train AI models. You can revoke access at any time in the app or at myaccount.google.com/permissions.

HookWise’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

5. How we use data

We use the data above to:

  • create and secure your account, including Google sign-in;
  • check licenses and device limits, and prevent piracy and trial abuse;
  • process payments, issue invoices and send renewal reminders;
  • send service emails (verification, invoices, reseller invites) in your account language;
  • answer your questions and feedback.

6. Who receives data

We do not sell personal data. Data is shared only with providers that help run the Service: Cloudflare (website hosting), our server and email providers, Polar (card payments), our QRIS provider (QRIS payments), AppSumo (if you redeem an AppSumo code) and Google (Google sign-in). A reseller that manages your account can see the name, email, status, term and device count of its managed accounts. We may also disclose data when the law requires it.

7. Cookies and local storage

The website uses the cookies needed to keep you signed in, and your browser’s local storage for your chosen language, currency and theme. We do not use advertising cookies or third-party trackers.

8. Retention and security

Account data is kept while your account is active. Billing records are kept for as long as tax and accounting rules require. Connections to our servers use HTTPS, passwords are stored as hashes and license tokens are cryptographically signed.

9. Your rights

You can view and change your account data on the Profile page, revoke devices on the Devices page, and ask for a copy or deletion of your account data on WhatsApp. Deleting your account removes account and device data; billing records are kept for as long as the law requires.

10. Changes and contact

We may update this policy; the date of the last update is shown at the top of this page. Privacy questions or requests can be sent on WhatsApp at +62 851-5502-7600.

Questions? Contact us on WhatsApp +6285155027600